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Call Ride To Care Toll-free: 855.321.4899  |  Local: 503.416.3955  |  TTY/TDD: 711 

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Members and Riders

Frequently Asked Questions

 

Who can get rides?

To get rides to heath care appointments, you must be on the Oregon Health Plan (OHP). These services help you when you have no other way to get to your health care appointment. Please use your other ways to get rides before requesting Ride To Care services.
 

How much does it cost?

Rides are covered by OHP, so there is no charge to you.
 

How do I ask for a ride?

Please call 855-321-4899 Monday through Friday, 7am to 7pm to schedule a ride. If you have questions, concerns, an urgent need, or you need to cancel a ride, we are available 24/7/365 to answer your call. Please call at least two (2) business days before your health care appointment so we can make sure you get the ride you need.
 

Who can call to set up a ride for me?

You, a relative or guardian, caregiver, or someone who works where you live. To protect your privacy, the person will need to know at least three of the following items: your name, date of birth, address, phone number, or OHP ID number.
 

What if I can’t call two (2) business days before my appointment?

If you are leaving the hospital, going to urgent care, or need to get to or from a chemotherapy or dialysis appointment, call us and we will set up a ride for you.
 

What do I need when I call?

Please have:
  • Your home address and phone number
  • Your mailing address (for bus tickets/passes)
  • The day and time of your health care appointment
  • The complete address for your health care appointment
  • Your caregiver’s name
  • The general medical reason for your appointment.
  • We will ask a few other questions to make sure you get the right service.
  • Your OHP ID number


Where can Ride To Care take me?

To any health care appointment covered by OHP within the Tri-County area, or outside the area with approval from your CCO.
 

How will I get to my health care appointment?

We will arrange the lowest cost, best kind of ride for your needs. The kind of vehicle is based on your medical condition at the time of the appointment. Most often, this means bus tickets/passes. We may also schedule your trip with one of our transportation companies who use cars, taxis, wheelchair vans, or stretcher vans. We can also pay back a friend or family member who can take you to your appointment. We also have volunteers who give rides to health care appointments.
 

Can I set up more than one ride at a time?

Yes. In one phone call, we can help you with rides to as many health care appointments as you have.
 

How will I know what time to be ready for my ride to my appointment?

Please be ready one hour before your appointment time. The driver will pick you up within that hour.
 

What if I need to bring medical equipment during my ride?

If your medical equipment can be taken safely, we will be happy to bring it with you. We cannot bring other personal items such as luggage. If you have any special needs, please tell us when you call. The medical equipment you bring must be your own because our vehicles, except for ambulances, do not provide equipment.
 

What if I have a child who I cannot leave home alone during my health care appointment?

If you cannot find childcare during the time of your appointment, please tell us and we will let you bring the child with you. You can bring one person with you on your trip.
 

What if I have an emergency?

In any emergency, call 9-1-1, not Ride To Care.
 

What if I need help for my ride?

At the time of your call, please let us know of any help that you will need. If you use a wheelchair, we will help you from your home to your health care appointment. If you do not use a wheelchair, we will help you from the curb at your home to the curb at your appointment. Please tell us when you call if you need to bring a caregiver or someone else with you. We want to know of any special needs you have when you call to set up your ride so that we can give you the right service.
 

How will I get home after my appointment?

The driver that brings you to your health care appointment will give you a card with their phone number. When your appointment is over, please call the driver and tell them you’re ready. The driver will pick you up within one hour of your call.
 

What if my ride is late?

Please call 855-321-4899 and we will help you.
 

What if I am unhappy about the services I receive?

We want to give you the best service possible. If you are unhappy with your ride or have any other concerns, please call 855-321-4899 and tell us about it.
 

What if I scheduled my ride, but found out later that I won’t need a ride back home?

Just call us and we will cancel the trip back home.
 

What if my health care appointment is cancelled after I’ve already set up a ride?

Please call us as soon as possible to tell us and we will cancel your trip. We will also set up a new ride for you at that time if needed.
 

If I’m told that I can’t get a ride, do I have a right to appeal?

Yes. Please call FamilyCare or Health Share of Oregon to learn how.

We Want to Hear From You!

We want to give you the best service possible. If you enjoyed your ride, were unhappy with your ride, or have any other concerns, please tell us about it.
 

Click here and send us your comments, questions, or concerns.